The Energy and Water Ombudsman (SA) Limited is committed to adhere to the National Privacy Principles (NPPs) contained in the Privacy Act 1988.
We are committed to the protection of any personal information we collect in the course of our business. Personal information is generally information about an individual that can be used to identify that individual.
We collect your personal information only where it is necessary for us to respond to your enquiry or resolve your complaint. If you lodge a complaint or enquiry with us, we may require information including the following:
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Your full name and address
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Contact details
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Details of the service the complaint is about, which may include an account number with an energy or water supplier
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Name of the energy or water supplier
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Authority to Act from the account holder where the complaint is being lodged on the account holders behalf by a third party
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Other relevant information that may assist us to resolve your enquiry or complaint.
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You can access our website without disclosing your personal information. We will only have a record of your personal information if it is provided to us. You also have the right to contact us anonymously by telephone. However, this may affect our ability to assist with your enquiry or complaint.
We treat all complaints as confidential between the complainant, the members of the scheme (energy and water suppliers) and this office. From time to time, we may need to disclose your personal information to agencies such as the Technical Regulator or the Essential Services Commission of South Australia (ESCOSA), or to a third party who may be able to assist in the investigation.
We will ensure that personal information will not be used or disclosed to other State institutions and authorities except if required by law.
To view our Privacy Policy in full, click here.
