Energy Industry Ombudsman (SA) Ltd started as Electricity Industry Ombudsman (SA) Ltd in 2000. The jurisdiction of the scheme was broadened in November 2003 to include the gas industry which became competitive from 28 July 2004. The Company’s name was changed to Energy Industry Ombudsman (SA) Ltd at this time. EIOSA is a not-for-profit public company limited by guarantee and governed by a Board of Directors

click here to view the Organisation Structure 

Members of the Scheme are holders of licences issued under the Electricity Act or the Gas Act.

The current Members of the Company are:

• The current Members of the Company are:
• AGL South Australia Pty Ltd
• AGL Sales (Queensland Electricity) Pty Ltd
• AGL Sales Pty Ltd
• Alinta Energy Retail Sales Pty Ltd
• Aurora Energy Pty Ltd
• Diamond Energy Pty Ltd
• Country Energy
• ElectraNet Pty Ltd
• Envestra Limited
• ETSA Utilities
• Flinders Power Partnership
• International Power Pty Ltd t/a Simply Energy
• Momentum Energy Pty Ltd
• Murraylink Transmission Partnership
• Origin Energy Electricity Ltd
• Origin Energy Retail Limited
• Powerdirect Pty Ltd
• Red Energy Pty Ltd
• Lumo Energy (SA) Pty Ltd
• TRUenergy Pty Ltd

Charter (as at 24 November 2008) 130kb

Constitution (as at 24 November 2008) 220kb

Corporate Governance Statement approved by the Board of Directors
on 28 September 2011

The Energy Industry Ombudsman (SA) Limited is a public company limited by guarantee, incorporated under the Corporations Act 2001 (Cth).  The Board of Directors are committed to achieving and demonstrating the highest standards of corporate governance.  The Company’s corporate governance framework has been developed in accordance with the Corporate Governance Principles and Recommendations released by the ASX Corporate Governance Council, as far as they apply to the Company.  The Board continues to review the framework and practices to ensure they meet the interests of the Members.

The Board has primary responsibility for the formal administration of the Company, policy matters, oversight of the Scheme’s operation and maintaining the independence of the Ombudsman.  The Ombudsman has responsibility for the day to day operation of the Scheme and the resolution of individual complaints.  These roles are complementary and, generally, the Ombudsman will attend Board meetings as an observer and an advisor as appropriate.

A description of the Company’s main corporate governance practices is set out below.

1.         The Board of Directors

The Company is governed by a Board whose principal source and rules of governance include:

• The Constitution and Charter;
• The Board Charter;
• Terms and Reference of the Board Committees; and
• Board Policy statements.

Board Composition
The composition of the Board is determined by the Company’s Constitution.  The Board consist of seven Directors and comprises:

• two Directors elected by Electricity Members and one Director elected by Gas Members (“Industry Directors”);
• three persons nominated by the Essential Services Commission of South Australia (“ESCOSA”) to represent customers of electricity and gas services or public interest groups relevant to such services (“Independent Directors”); and
• an independent Chair.

The current Directors of the Company are:

• Mr P Bicknell, Independent Director
• Ms S Filby, Electricity Industry Director (ETSA)
• Mr N La Gamba, Gas Industry Director (Origin)
• Ms K Matthias, Independent Director
• Ms K Thomas, Electricity Industry Director (AGL)

• Mr R Williams, Independent Director
  

Board Skills
In appointing Directors, as far as the structure of the Scheme allows, the appropriate mix and balance of skills available is taken into account.

Independent Chair
The Directors appoint, with the approval of ESCOSA, a person to be the independent Chair of the Board for a term of three years.  The Chair is eligible for reappointment for a subsequent term of three years.

The Chair of any meeting has a deliberative vote, but does not have a casting vote on any matter.

Mr Bill Cossey, AM was appointed the Chair in March 2009, replacing Professor Keith Hancock, who retired at that time.

Term of Office
The Company’s Constitution specifies that no Director who is elected is to hold office for a period in excess of three years, or until the third annual general meeting following the Director's election, whichever is the longer, without submitting himself or herself for re-election.

The Directors nominated by the ESCOSA and appointed by the Directors hold office for a term of three years, and they are eligible to be nominated and appointed again for a subsequent term or terms.

Board Processes
The Board currently holds 11 meetings per year, with additional meetings called as necessary to address any specific significant matters that arise.

Conflict of Interest
Directors must advise the Board, on an ongoing basis, of any personal interest that could potentially conflict with those of the Company. 

A Director is not counted in the quorum of a Board meeting considering any contract or proposed contract in which he or she has an interest, and is not entitled to vote on the matter.  The details are recorded in the minutes of the meeting.

Chair and Ombudsman (Chief Executive Officer)
The Chair is responsible for leading the Board, ensuring Directors are properly briefed in all matters relevant to their role and responsibilities, facilitating board discussions and managing the Board’s relationship with the Company’s management team.

The Ombudsman is responsible for the day to day operation of the Scheme, implementing company strategies and policies and the resolution of individual complaints.

Mr Sandy Canale was appointed the Ombudsman and Chief Executive Officer in December 2007, following the retirement of the inaugural Ombudsman and Chief Executive Officer, Mr Nick Hakof.

Company Secretary
The Board appoints a Company Secretary for such term and upon such terms and conditions as the Board thinks fit.

The Company Secretary is accountable to, and reports directly to, the Board, through the Chairman, on all governance matters.   All Directors have direct access to, and may seek information from, the Company Secretary, to assist them in carrying out their duties as Directors.

Mrs Pia Beach, FCIS, Barrister (np), was appointed the Company Secretary in March 2000.

Independent Professional Advice
Directors may obtain independent professional advice at the Company’s expense, on matters relevant to the Company’s affairs to assist them in carrying out their duties as Directors, subject to providing prior notice to the Chair.  Copy of any advice received by a Director may be made available to other members of the Board.

Corporate Reporting
The Ombudsman and the Business Services and Investigations Manager are required to make the following certifications to the Board:

• That the Company’s financial reports are complete and present a true and fair view, in all material respects, of the financial condition and operational results of the Company and are in accordance with relevant accounting standards; and
• That the above statement is founded on a sound system of risk management and internal compliance and control which implements the policies adopted by the Board and that the Company’s risk management and internal compliance and control is operating efficiently and effectively in all material respects.

Board Performance Assessment
The Board has a policy relating to the importance of reviewing its own performance and that of its Committees on an ongoing basis.  As a result, the Chair may hold individual discussions with each Director to discuss their performance.

The initial Board Review was conducted in 2011.

2.  Board Committees

The Company’s Constitution provides for the Board to appoint, from time to time, a committee known as the Budget Committee, comprising an equal number of Industry Directors and Independent Directors, not including the Chair of the Board.

In addition to the Budget Committee, the Board will establish such other Committees as it deems appropriate.  Membership of Committees comprises of Directors and Officers of the Company and such other persons as the Board determines.  The Board may delegate any of its powers and/or functions (except powers conferred and duties imposed on the Directors by law which are incapable of delegation) to a Committee or an Officer of the Company.

The Board has established Committees as set out below.  The role and responsibilities of these Committees are detailed in formal Charters.

Budget Committee
The Budget Committee formulates, for each Financial Year, a proposed Annual Funding Figure for the Company in a proposed Budget in consultation with the Ombudsman, and submits this to the Board at a time determined by the Board before the commencement of that Financial Year.  The terms of reference of the Budget Committee are set out in the Budget Committee Charter adopted by the Board.

The Members of the Budget Committee are:

• Ms Sue Filby (Chair)
• Mr Peter Bicknell

Mr Bill Cossey attends Budget Committee meetings as an observer.

Remuneration Committee
The Remuneration Committee reviews the Directors’ fees and the Ombudsman’s remuneration annually.  The terms of reference of the Remuneration Committee are set out in the Remuneration Committee Charter adopted by the Board.

The members of the Remuneration Committee are:

• Mr Bill Cossey (Chair)
• Ms Sue Filby
• Ms Kay Matthias

3.      Conduct and Ethics

Expectations of Directors

The Board has adopted a policy to clarify the reasonable expectations of the Directors’ actions, attitudes and behaviours.  These expectations apply to both Industry and Independent Directors.  The policy also sets out duties and responsibilities of Directors, in addition to, and to complement those prescribed by Corporations Act 2001 (Cth).

Code of Conduct

The Board has adopted a code of conduct that details the conduct and behaviour it expects from the employees of the Company in the performance of their duties.  All employees are expected to perform their duties with professionalism, efficiency, fairness, impartiality, honesty and sensitivity. 

4.      Risk Management

Risk Management Plan
A Risk Management Plan is in place to assist the Company in achieving its risk management objectives – to ensure protection against financial loss, to ensure legal and regulatory obligations are satisfied, and that business opportunities and risks are identified and properly managed, and appropriately monitored by the Board.  However, the Board recognises that no cost-effective internal control framework will preclude all errors and irregularities.
The Risk Management Team assists the Board in ensuring compliance with internal controls and risk management plans by regularly reviewing the effectiveness of the compliance and control systems, and reports to the Board quarterly.

5. Communication with Members and the holding of General Meetings
The Board encourages full participation of members at general meetings to ensure high level of accountability and identification with the Company’s strategy and goals.  Important issues are presented to the members as single resolutions.  It is current practice that proxy forms are issued to all eligible members with the notice of general meetings.
Members are required to vote on the Annual Funding figure for the Company, the aggregate remuneration of Directors and changes to the Company’s Constitution.  Copies of the Constitution are available to any member who requests it and from the Company’s website www.eiosa.com.au.

Other means of communication with members include:

• The Annual Report, which is available to all members and at the Company’s website;
• The Financial Report which is posted to all members; and
• Stakeholder meetings with the Ombudsman.

Feedback from members is also regularly sought through various surveys and informal feedback opportunities.