Billing - including high or disputed bills, not receiving bills, errors on your bill, bulk hot water bills, estimated or incorrect usage charged, incorrect rates or fees and charges applied.
Credit - including payment difficulties, default listing, disconnection of your energy supply or restriction of your water supply for non-payment of bills.
Connections - including problems with the provision and supply of electricity, gas or water.
Supply - including supply quality, planned or unplanned energy or water interruptions, or if you suffer damages or loss due to supply issues.
Marketing - including the conduct of energy salespeople, pressuring you into accepting a contract, or providing misleading information.
Transfer - including problems with the incorrect transfer of your account to another supplier, or delays with a transfer.
Customer Service - including behaviour and manner of energy or water supplier staff, contractors and agents or the way they have accessed your property.
