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CONTACT DETAILS

Energy and Water Ombudsman (SA) Ltd (EWOSA)
ABN 11 089 791 604

Have you been unsuccessful in resolving your concern with your supplier in the first instance?

Contact Us

Would you like to make a complaint?

Please use our online form - click here

> Fast and prompt response
> Easy and clear - step by step form
> Yes you can add documents

Authority to Act click here

Translating & Interpreting Service (TIS)
Ph: 131 450

National Relay Service
Ph: 13 36 77

Free Call*: 1800 665 565
(Monday to Friday 8:30am to 5:00pm)

*Free call from a land line

Mobile Phone Users: Calls from a mobile phone may attract a fee. If you are calling from a mobile phone, and this is a problem for you, let us know and we will call you back

Free Fax: 1800 665 165

Email: contact@ewosa.com.au

Postal Address: GPO Box 2947 Adelaide 5001

Address: Level 11, 50 Pirie Street, Adelaide (by appointment only)

1 - First things First

Contact your energy or water supplier and explain your situation with them first and what you would like them to do. Have your account details with you and keep a record of names, dates and time of your contact with your supplier.

2 - You need an Answer

If the person you are talking to is unable to provide a solution ask to speak to someone in authority who can. Remember to record the names of people you speak to at your supplier.

3 - Not Resolved We can Help

If you remain dissatisfied with the response provided by your energy or water supplier, then contact us for assistance.

Tip
Prepare clear factual notes detailing the situation and what action you believe appropriate, and have a notebook or paper in which to record the discussion with the company. Remain calm at all times and be persistent with the facts.

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